Refund Policy

At Gaea Collective, we take pride in the quality of our products and your satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our refund policy below:

Return Eligibility

  • We accept returns for our 100% organic hemp bucket hats within 30 days of the purchase date.
  • To be eligible for a return, the hat must be unworn, undamaged, and in its original packaging.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [your contact email] with your order number and a brief explanation of the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back.

Refund Process

  • After we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during the purchase.

Exchanges

  • We currently do not offer exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.

Shipping Costs

  • The customer is responsible for return shipping costs, unless the item was received damaged or incorrect. In such cases, we will cover the return shipping costs.

Damaged or Incorrect Items

  • If your order arrives damaged or if you receive the wrong item, please contact us immediately at shop@gaeacollective.com. We will resolve the issue promptly and ensure you receive the correct product.

Sustainability Commitment

In line with our commitment to sustainability, we encourage mindful shopping. Please choose your items carefully, and reach out with any questions before placing your order.

If you have any further questions regarding our refund policy, don’t hesitate to contact us at shop@gaeacollective.com.

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